Service that offers certainty: faster resolution, smarter maintenance

In healthcare institutions, schools, office buildings, and other commercial environments, a well-functioning sun protection system is essential for comfort, safety, and the continuity of daily activities. A malfunction often has a direct impact on building users. That is why De Haan Westerhoff is strongly committed to a professional service organization that not only resolves malfunctions quickly but also helps prevent them.

Rapid intervention thanks to a well-considered service approach

Efficient service starts with good preparation. That is why we always carry out an initial intervention within three working days of a report. Thanks to a combination of smart planning, technical expertise, and a structured working method, our performance continues to improve year after year.

Although sun protection systems are often custom-made and specific parts or fabrics sometimes need to be ordered, we strive to resolve malfunctions as quickly as possible. By continuously investing in processes, training, and preparation, we achieve an increasingly shorter average turnaround time for service reports.

Fewer interventions, more efficiency

It is not just the speed of our service that counts. The number of interventions required per report also plays an important role. Thanks to a thorough intake, sound knowledge of the installation, and the use of maintenance histories, our technicians can arrive on-site better prepared than ever.

This leads to fewer follow-up visits, a faster solution, and less disruption for building users. For organizations, this means more efficient building management, lower operational costs, and higher availability of the installations.

Local expertise and dedicated service teams

Behind every successful intervention lies more than just technology. Our service organization relies on experienced technicians, planners, and project managers who work closely with the client.

Wherever possible, we work with dedicated service teams who are familiar with the location, the installations, and the specific needs of the organization. This knowledge ensures more efficient interventions and smoother cooperation.

During maintenance work in residential care centers, educational institutions, and office buildings, we also pay close attention to safety, communication, and minimizing nuisance. This allows daily activities to continue as much as possible while the installations remain in optimal condition.

Tailor-made maintenance for your building

No two buildings are identical. That is why we tailor our services to the type of building, the intensity of use, and the technical risks.

Our maintenance contracts offer, among other things:

• Clear agreements on intervention and response times;
• Preventive maintenance tailored to the installation;
• Transparent reporting and follow-up;
• A single point of contact for service and maintenance;
• Advice on extending the lifespan of the sun protection systems.

In this way, we create maximum predictability and certainty for building managers and facility managers.

From reactive to proactive maintenance

The future of technical management lies in prevention. That is why we combine maintenance data, installation data, and histories to detect potential problems at an early stage.

By inspecting installations in a timely manner and replacing parts preventively, malfunctions can often be prevented before they impact the building's operation. This results in fewer unexpected interventions, a longer lifespan for the sun protection, and a more reliable building environment.

A service partner you can rely on

Professional service goes beyond resolving a malfunction. It is about continuity, predictability, and a partner who thinks along with you about your building's long-term performance.

With experienced technicians, clear agreements, and tailor-made maintenance, De Haan Westerhoff supports organizations throughout Belgium in the optimal management of their automatic sun protection. Together, we create a comfortable, safe, and sustainable environment for every building user.